Our URL redirect service aims for 99.999% uptime on our redirection cluster, and we currently exceed our expected uptime. Having said that, we have no formal SLA on any plans except for our Enterprise Plans where we can customize them, if required, to include an SLA clause in our agreement. 

We have a series of detailed monitoring systems in place which alert our staff in the event of any issue, and we have a status page available where we would post any degradation/outage notifications. You can subscribe to updates directly through our status page.

Still have questions about how we can help you customize a plan for your needs? Please get in touch. We'd love the opportunity to chat with you.